Privacy policy in detail

 

 

Effective Date: Since 2024 October

 

We at Melon Drop are committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from our website, melondrop.co.uk. By using the Site, you agree to the collection and use of information in accordance with this policy.

 

1. Information We Collect

 

We collect personal information to provide you with an optimized shopping experience. This includes:

 

1.1 Personal Information

When you make a purchase or attempt to make a purchase through the Site, we collect certain personal information, including:

 

    •    Full name

    •    Shipping and billing addresses

    •    Email address

    •    Phone number

    •    Payment information (e.g., credit card details)

    •    Username and password (if you create an account)

 

1.2 Device and Usage Information

When you access our Site, we automatically collect certain information about your device and browsing patterns, including:

 

    •    Your device’s IP address

    •    Web browser type and version

    •    Time zone

    •    Geographic location

    •    Operating system

    •    Referring and exit pages

    •    Cookies (as outlined in Section 5 below)

 

1.3 Transaction Information

We collect details of your purchase history, including:

 

    •    Products purchased

    •    Purchase amounts

    •    Date and time of transactions

 

1.4 Communication Information

When you contact us, we collect and store your correspondence to improve customer service and address inquiries.

 

1.5 Optional Information

You may provide additional information voluntarily, such as filling out surveys or entering promotional offers or giveaways.

 

2. How We Use Your Information

 

We use the information we collect for the following purposes:

 

    •    Processing and fulfilling orders: To manage and deliver your orders, process payments, and provide confirmations.

    •    Customer support: To respond to your inquiries and provide support regarding our products or services.

    •    Marketing and communication: To send promotional content, newsletters, and updates related to our products, only if you have opted in.

    •    Personalization: To customize the website experience based on your interactions with the Site.

    •    Improvement and analytics: To better understand customer behavior and improve our website and products.

 

3. Sharing Your Information

 

We value your privacy and only share your personal information in limited circumstances:

 

3.1 Service Providers

We may share your information with trusted third-party service providers to help us conduct our business, including:

 

    •    Payment processors (e.g., Stripe, PayPal)

    •    Shipping and logistics providers

    •    IT and hosting services

    •    Email marketing platforms (e.g., WIX, Mailchimp)

 

These providers are given access to your personal information only as necessary to perform their specific services.

 

3.2 Legal Compliance

We may share your information if required by law, legal proceedings, or to protect our rights, property, or the safety of our customers.

 

3.3 Business Transfers

In the event of a merger, sale, or acquisition, your information may be transferred to the new owners.

 

4. Data Retention

 

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

 

    •    Order and purchase information: Retained as long as necessary for tax and legal compliance.

    •    Account information: Retained until you request deletion or close your account.

 

5. Cookies and Tracking Technologies

 

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device to track and remember certain information. We use cookies for:

 

    •    Keeping you logged in

    •    Personalizing content

    •    Analyzing Site traffic and usage

 

You can manage or disable cookies through your browser settings, but note that some features of the Site may not function properly if cookies are disabled.

 

6. Security of Your Information

 

We take appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

 

7. Your Rights

 

Under applicable data protection laws, you have the following rights regarding your personal information:

 

    •    Access: Request a copy of the personal data we hold about you.

    •    Correction: Request correction of inaccurate or incomplete personal data.

    •    Deletion: Request deletion of your personal data when it is no longer necessary for the purposes it was collected.

    •    Objection: Object to processing of your personal data for direct marketing or where we rely on our legitimate interests.

    •    Portability: Request the transfer of your personal data to another service provider.

 

To exercise any of these rights, please contact us at [email address].

 

8. Children’s Privacy

 

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected personal information from a child under 18 without verification of parental consent, we will delete that information.

 

9. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our Site after any modifications constitutes your acceptance of the updated Privacy Policy.

 

10. Contact Us

 

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at:

 

Melon Drop

Email: info@melondrop.co.uk